How Normandy Lake Dentistry Turned Missed Calls into $500K in Production

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“The main value of Arini is keeping a very high call answer rate and giving patients access to our office 24/7. Arini saves us a lot of time and ensures we never miss an opportunity to connect with our patients. I would highly recommend Arini to any practice looking to streamline operations.

Danya Mcgee

Regional Operations Manager, Normandy Lake Dentistry

Summary

Normandy Lake Dentistry is a forward-thinking 4-location dental group in Florida that turned to Arini to handle growing call volume without pulling staff away from in-person patients. Since launch, Arini has handled over 1,600 calls per month and generated $39K in monthly production on average. In total, Arini has generated over $500K in production for Normandy Lake Dentistry, ensuring no call goes unanswered and no opportunity is lost.

Challenge

With thousands of inbound calls a month across four locations, Normandy Lake Dentistry struggled to keep up with call volume while giving in-person patients the attention they deserved. After-hours and overflow calls were frequently going to voicemail, creating inefficiencies and lost revenue opportunities.

Implementation

Normandy Lake Dentistry implemented Arini at one location as a testing ground for overflow inbound calls, then quickly expanded to all four locations as the results proved themselves.

When asked about the onboarding and implementation process, Danya Macgee, Normandy's Regional Operations Manager, said:

"The onboarding process with Arini was seamless and efficient, requiring minimal time investment from our staff. Every correction we needed to make was instantly applied within minutes of our communication."

Results

The impact was immediate. In the first 30 days alone, Arini booked 47 appointments from overflow calls at a single location just from overflow and after hours calls. As the rollout expanded, Arini took on a growing share of call volume including cancellations, insurance questions, and after-hours calls, freeing staff to focus entirely on patients in the chair.

Since going live, Arini has averaged over 1,600 calls handled per month and $39K in monthly production on average, totaling over $500K in production for Normandy Lake Dentistry overall.

Arini has become a core part of how Normandy Lake Dentistry operates, ensuring they never miss an opportunity to connect with a patient.

$1.5M+

Overflow production from booked appointments

$39k

in average monthly production

1600+

calls handled per month on average

key metrics

$1.5M+ Overflow production from booked appointments

$39k in average monthly production

1600+ calls handled per month on average

Group