How Kare Mobile turned hundreds of missed calls per month into 110 Arini-booked appointments

Summary

Kare Mobile is a direct-to-consumer DSO that operates a fleet of dental trucks alongside a growing portfolio of acquired practices. They needed a way to keep up with inbound call volume without pulling staff off patient care. Since going live, Arini has handled an average of over 1,800 calls per month and booked an average of 110 appointments per month for Kare Mobile.

Challenge

Kare Mobile was receiving a high volume of patient calls that the front office team couldn't keep up with at both their mobile dental units and traditional offices. Hundreds of calls per location were going unanswered every month, especially from new patients trying to book comprehensive exams, cleanings, and consultations.

Implementation

Kare Mobile’s primary object with partnering with Arini was to increase their call answer rate, especially for new patient calls. The front office team was overwhelmed with the call volume, missing hundreds of calls per locations every month.

Arini's engineers worked closely with the Kare Mobile office managers and technical team to automate all new patient inbound calls. Together, they designed custom call flows for booking comprehensive exams, cleanings, limited exams, and consultations. Given Kare Mobile's unique business model, the team built out an extensive knowledge base covering fleet logistics and frequently asked questions, ensuring Arini's AI receptionists could speak to Kare Mobile's specifics accurately.

Results

Within the first 30 days of deployment, Arini booked over $56,000 of new patient appointments and saved the front desk over 24 hours of calls. This resulted in giving back the office around 6 hours each week. Fast forward 18 months into the engagement and Arini has booked an average of 110 appointments per month for Kare, with 97 of those being new patient appointments. By sending all new patient calls to Arini, the Kare Mobile team can now better serve patients in person and handle more complex cases that require human intervention.