[DSO] Kare Mobile: See how an innovative direct-to-consumer DSO reduced the number of missed calls by 80%

Kare Mobile is a dental service organization (DSO) focused on innovation in a direct-to-consumer oral care delivery model. They operate a fleet of trucks fully equipped to deliver dental services on the go and meet patients where needed. Kare Mobile is ALSO acquiring traditional dental practices to expand their operations.

Kare Mobile’s primary object with partnering with Arini was to increase their call answer rate, especially for new patient calls. The front office team was overwhelmed with the call volume, missing hundreds of calls per locations every month.

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Implementation

Arini’s implementation engineers worked closely with the Kare Mobile office managers and technical team to automate all new patient inbound calls. Together, we designed custom call flows for booking comprehensive exams, cleanings, limited exams, and consultations. Given Kare Mobile’s unique direct-to-consumer model, setting up an extensive knowledge base with frequently asked questions and fleet details was crucial to ensure Arini AI receptionists are well aware of Kare Mobile’s unique business specifics and can answer questions accurately.

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Exceptional Results

Within the first 30 days of deployment, Arini booked over $56,000 of new patient appointments and saved the front desk over 24 hours of calls. This resulted in giving back the office around 6 hours each week. Additionally, in the first two months of using Arini, Kare Mobile has seen an 80% reduction in the number of missed calls. By sending all new patient calls to Arini, the Kare Mobile team can now better serve patients in person and handle more complex cases that require human intervention.

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"After rolling out Arini, our number of missed calls went down by 80%, and our staff saved 1-2 hours a day of calls, which they now use for more sensitive cases. Arini's product has evolved very quickly, they continue shipping new features at a very fast rate. As CTO, this makes me confident that working with Arini is the optimal bet for our AI strategy."