Dental practices using the Adit phone system seeking to answer every call, 24/7, and convert missed opportunities into booked appointments can effectively leverage a specialized dental AI receptionist like Arini. While Adit offers its own AI analytics suite, practices looking for a dedicated call-answering and scheduling agent will find that the most practical and reliable method is a call forwarding workflow. This approach allows you to retain the benefits of your Adit Voice platform—including its call tracking and analytics—while seamlessly adding the 24/7 patient engagement power of the Arini AI Receptionist Platform.

Key Takeaways

• Adit's ecosystem is largely closed for deep, native integration with third-party AI voice agents, with Adit focusing on its own AI Call Intelligence suite for analytics and call insights.
• Call forwarding is the primary, reliable method for connecting any third-party AI receptionist, including Arini, to your Adit phone system, creating a seamless patient experience without complex technical hurdles.
• Arini's core strength lies beyond the phone system, in its deep, direct integration with your practice management software (PMS) to book appointments, manage recalls, and handle patient data securely.
• This workflow preserves Adit's call tracking while adding Arini's 24/7 availability, ensuring you capture every lead and never miss a potential new patient.
• The combined solution is HIPAA-compliant, with Arini handling patient data securely and your practice maintaining its existing phone system infrastructure.

Understanding the Power of an AI Receptionist for Your Dental Practice

For a dental office, the phone is a direct pipeline to new patient appointments and practice revenue. Yet, front-desk staff are often pulled in multiple directions, leading to missed calls during busy chairside moments, lunch breaks, or after hours. A dedicated AI receptionist solves this fundamental problem by acting as a virtual team member that is always on duty.

An AI receptionist like Arini is not just an automated message machine. It is a sophisticated voice agent built specifically for dental workflows. It can engage callers in natural conversation, understand their intent, and take meaningful actions. This includes:

• Booking new and returning patient appointments directly into your practice management software.
• Handling common FAQs about insurance, office hours, cancellations, and directions.
• Capturing information from after-hours callers and routing urgent matters appropriately.

The result is a practice that is always open for business, even when the physical office is closed. This directly translates to more booked appointments, reduced staff burden, and a significant boost in monthly revenue.

Seamless Integration: Connecting Your AI Receptionist with Adit Phone System

The term "integration" can imply a complex technical merger, but in the context of Adit and a third-party AI receptionist, the most effective and widely used method is a straightforward call forwarding workflow. This is because Adit's platform is designed with a focus on its own suite of tools and PMS integrations, not on providing open API access for external voice AI platforms.

1. Configure Call Forwarding in Adit Voice

Within your Adit phone system admin panel, you can create call routing rules. A common and effective rule is to forward all inbound calls to your Arini AI receptionist phone number if they are not answered by a live person at your front desk within a short period (e.g., 10-15 seconds). You can also set rules to forward calls directly to Arini outside of your normal business hours or on weekends.

2. Activate and Configure Your Arini AI Receptionist

Once your call forwarding is active, all routed calls will be answered by your Arini agent. During your Arini onboarding, you will work with their team to customize your AI's call flow, schedule, and knowledge base. This includes:

• Setting up your office hours and provider availability for accurate scheduling.
• Loading responses to common patient questions specific to your practice.
• Defining how the AI should handle different call types (new patient, existing patient, recall, etc.).

3. Maintain Your PMS Integration

This is where Arini truly excels. While the call comes through Adit, the appointment is booked directly into your PMS (like OpenDental, Dentrix, or EagleSoft) through Arini's secure, one-click integration. This means your schedule is always up-to-date, and your staff receives real-time notifications for every new booking, regardless of which system the call originated from.

This call-forwarding method is a proven, robust solution that requires no special partnership or custom technical work from either Adit or Arini. It's a workflow that simply works.

Maximize Efficiency: How an Automated Answering Service Transforms Your Front Desk

The primary benefit of this combined Adit-and-Arini workflow is the dramatic reduction in pressure on your human team. Front-desk staff are freed from the constant interruption of the ringing phone, allowing them to focus on the patients who are physically in the office, manage complex administrative tasks, and provide a higher level of in-person service.

An automated answering service handles the high volume of routine calls that can bog down a practice

• "What are your office hours?"
• "Do you accept my insurance?"
• "I need to reschedule my cleaning."
• "Is the office open on Saturdays?"

By offloading these predictable interactions to Arini, your staff can dedicate their time to tasks that require human empathy and judgment, such as managing patient concerns, handling complex billing inquiries, and building strong patient relationships. This not only improves team morale and reduces burnout but also creates a more positive in-office experience for every patient.

Driving Revenue: Converting Missed Calls into Booked Appointments with AI

A missed call is a direct revenue leak. For a dental practice, every unanswered call from a potential new patient is an opportunity lost, and industry research shows that businesses can lose significant revenue when calls go unanswered. With the Adit-Arini call forwarding setup, you effectively eliminate this problem.

Arini's AI receptionist is engineered to convert calls into appointments. Its natural language processing is tuned to dental-specific conversations, allowing it to guide a caller from their initial inquiry all the way to a confirmed booking in your PMS. This is not just theoretical; the financial impact is quantifiable. In a Kare Mobile case study, Arini generated over $56,000 in new revenue in just 30 days by capturing and converting calls that would have otherwise gone to voicemail.

For an Adit user, this means your existing marketing efforts—your Google Ads, your local SEO, your social media—are now fully protected. Every call generated by these investments is answered, engaged, and, whenever possible, booked, ensuring a direct return on your marketing spend.

Delivering Exceptional Patient Experiences with an AI Receptionist

Patient experience begins with the first point of contact, which is often a phone call. An unanswered call or a long wait on hold can create a negative first impression that's hard to overcome. According to patient satisfaction studies, timely and professional communication is a critical factor in overall satisfaction with dental care. An AI receptionist provides an instant, professional, and helpful response 24/7.

Arini's Patient FAQ & Communication Module ensures that patients receive consistent and accurate information every time they call. Whether it's 2 p.m. or 2 a.m., a patient looking for your office address or wondering about your cancellation policy will get a clear, immediate answer. This builds trust and confidence in your practice before the patient ever walks through the door.

Furthermore, for existing patients, the ability to confirm, reschedule, or cancel an appointment at their convenience—without having to wait for office hours or play phone tag—significantly enhances their overall experience and satisfaction with your practice.

Choosing the Best AI Receptionist: Key Features for Dental Practices

Not all AI receptionists are created equal, especially for the nuanced needs of a dental office. When evaluating solutions to pair with your Adit phone system, look for these critical features:

• Dentistry-Specific AI: The platform must understand dental terminology, appointment types (cleaning, crown, consultation), and common patient concerns.
• Deep PMS Integration: The ability to book directly into your specific practice management software is non-negotiable for a seamless workflow. Arini supports all major dental PMS platforms.
• HIPAA Compliance: Any system handling patient data must be fully compliant with HIPAA regulations. Arini maintains a Trust Center with detailed information on its security and privacy practices.
• Customizable Call Flows: Your practice is unique. The AI should adapt to your specific rules for scheduling, insurance handling, and call routing.
• Transparent Analytics: You need to see the ROI. A good platform provides clear dashboards showing calls answered, appointments booked, and revenue generated.

Arini's Integration & Workflow Customization Module is built to meet these exact needs, making it a strong choice for practices that want a powerful, specialized AI agent to complement their existing Adit infrastructure.

Ensuring Data Security and Compliance with Your AI Receptionist

In the healthcare industry, data security is paramount. When you implement an AI receptionist, you are entrusting it with sensitive patient information. It is crucial that your chosen platform adheres to the highest standards of data privacy and follows cybersecurity best practices established by federal agencies.

Arini is built from the ground up with HIPAA compliance as a core principle. The platform uses secure API integrations with practice management systems and employs a data minimization approach, only collecting the information necessary to fulfill the patient's request. The company holds SOC 2 Type II certification and is actively working towards ISO 27001 certification. This commitment to security ensures that your practice remains compliant while leveraging the benefits of AI.

Beyond Basic Answering: Advanced Capabilities of AI Receptionists in Dentistry

An AI receptionist like Arini is far more than a simple call-answering service. It's a comprehensive patient communication hub that can manage a wide range of workflows:

• Automated Recall & Reactivation: Proactively call patients who are due for their next hygiene visit or who have lapsed in their care, turning them back into active patients.
• Confirmation & Reminder Calls: Automatically confirm upcoming appointments to dramatically reduce no-show rates.
• Multi-Location Support: For DSOs or practices with multiple offices, the AI can intelligently route calls to the correct location based on the caller's request or area code.
• Adaptive Learning: The system learns over time, improving its responses and scheduling accuracy based on your practice's unique patterns and feedback.

These advanced features allow a dental practice to scale its patient communication efforts without scaling its staff, creating a more efficient and profitable operation.

Frequently Asked Questions

Is there a native, deep technical integration between Arini and Adit Voice?

Based on current public information and Adit's ecosystem strategy, a deep, native API integration between Arini and Adit Voice is not standard or publicly documented. Adit focuses its integration efforts on its own AI suite and PMS platforms. The most effective and reliable method for using Arini with Adit is the call forwarding workflow described in this article.

Will using call forwarding with Arini break my Adit call tracking and analytics?

No. Because the call originates through your Adit phone number and is then forwarded, Adit's system can still track the call's origin (e.g., from a Google ad or your website). You will retain visibility into your call volume and source data in Adit, while gaining the additional layer of appointment booking and patient engagement data from Arini's analytics dashboard.

Can Arini's AI receptionist handle emergency calls after hours?

Yes. During the setup process, you can configure Arini's call flow to identify potential emergency calls based on the caller's language. The AI can then provide your after-hours emergency contact information or instructions, ensuring urgent patient needs are addressed even when your office is closed.

How long does it take to set up the call forwarding between Adit and Arini?

The call forwarding setup within the Adit admin panel is a quick process that can typically be completed in a few minutes by your office manager or IT contact. The primary setup time is on the Arini side, where you will work with their team to customize your AI's personality, schedule, and knowledge base. This onboarding process is designed to be fast and non-disruptive, often taking just a few days.

Why not just use Adit's own AI Call Intelligence for call handling?

Adit's AI Call Intelligence is a powerful tool, but it is primarily focused on post-call analytics—transcribing calls, analyzing sentiment, and generating tasks. It is not a replacement for a live receptionist that can answer the call in real-time, have a two-way conversation, and book a new appointment directly into your schedule. Arini fulfills the role of an active, engaging, and booking-capable virtual front desk agent.