Dental practices searching for ways to integrate an external AI receptionist like Arini with their Peerlogic phone system face a critical reality: it's not a matter of "how", but "why not." Peerlogic is not a neutral telephony platform; it is a complete, all-in-one communications ecosystem built around its own proprietary AI assistant, Aimee. Meanwhile, the Arini AI Receptionist Platform is engineered as a best-of-breed solution designed to integrate with a wide range of compatible phone systems, but not with competitive, closed ecosystems like Peerlogic's. Understanding this fundamental distinction is key to making the right technology choice for your practice's growth, efficiency, and patient satisfaction.

Key Takeaways

• Peerlogic and Arini are competitive solutions, not integration partners. Peerlogic includes its own AI (Aimee) and functions as a complete phone system replacement.
• Arini is built for integration with phone providers like Weave and Mango, offering a best-of-breed AI experience separate from your core telephony.
• The choice is strategic: an all-in-one system (Peerlogic) vs. a specialized, high-performance AI receptionist (Arini) paired with your preferred phone service.
• Both platforms deliver significant ROI by capturing revenue from missed calls, with case studies showing significant monthly revenue.
• Implementation for either solution is streamlined, with white-glove onboarding and deep practice management system (PMS) integrations for platforms like Dentrix, OpenDental, and Eaglesoft.
• Arini's strength lies in its deep dental-specific AI, customizable workflows, and focus on converting calls into booked appointments within your existing PMS.

The Fundamental Misconception: Integration vs. Competition

The idea of integrating a third-party AI receptionist with Peerlogic stems from a common misunderstanding of Peerlogic's architecture. Unlike open phone systems that act as a conduit for calls, Peerlogic is a vertically integrated platform. Its core value proposition combines cloud-based VoIP telephony with its native AI, Aimee, into a single, walled-garden solution. This design philosophy prioritizes a seamless, unified experience managed by one vendor.

Research into both platforms confirms this competitive dynamic. Arini's documentation and marketing materials highlight integrations with phone providers such as Weave and Mango, but Peerlogic is notably absent from its list of compatible partners. Conversely, Peerlogic's entire marketing narrative is built around Aimee, its own AI assistant, handling missed call recovery, appointment scheduling, and patient FAQs.

This means a dental practice cannot simply "plug in" Arini to enhance or replace Aimee on their Peerlogic system. The choice is binary: adopt the Peerlogic ecosystem in its entirety or choose Arini and pair it with a compatible phone service. This isn't a technical limitation to overcome; it's a strategic market position from both vendors.

Why an AI Receptionist is Non-Negotiable for Modern Dental Practices

Before diving into the choice between platforms, it's essential to understand why an AI receptionist is a cornerstone of a successful modern dental practice.

Dental offices, on average, miss 30-35% of calls. These aren't just missed conversations; they are direct revenue losses. A single missed call from a new patient seeking an emergency appointment or a cosmetic consultation can represent hundreds or even thousands of dollars in lost production. According to the American Dental Association, effective patient communication systems are essential for modern practice success. Industry estimates suggest practices can lose $100,000 or more annually from this call leakage alone.

An AI receptionist solves this problem by providing a 24/7 digital front desk that is always available to answer the phone. The core benefits are immediate and impactful:

• 100% Call Answer Rate: Never let another patient call go to voicemail, whether it's during your lunch break, on a weekend, or late at night.
• Revenue Recovery: Convert those missed calls directly into booked appointments in your PMS, filling your schedule and driving production.
• Staff Empowerment: Free your human front-desk team from the constant interruption of phone calls, allowing them to focus on providing an exceptional in-person experience for the patients in your chair.
• Improved Patient Experience: Patients get immediate answers to their questions or can schedule an appointment on their first call, eliminating the frustration of phone tag.

The All-in-One Approach: Understanding Peerlogic

For a practice seeking a single-vendor solution for their communications, Peerlogic presents a compelling, integrated package.

What It Is 

Peerlogic is a cloud-based VoIP phone system that comes bundled with its Aimee AI assistant. It aims to be the central nervous system for a practice's phone communications, offering real-time call analytics, conversation intelligence, and automated patient follow-up through Aimee.

Why It Matters 

The primary advantage is simplicity. You work with one vendor for your phones, your AI assistant, and your call analytics. The data flows (in one direction) from your PMS into Peerlogic, allowing Aimee to have context about the caller. This can be an attractive "set it and forget it" option for practices that want to outsource their entire phone system and AI needs.

Key Capabilities

• Cloud-based phone service with claimed 99.999% uptime.
• Aimee AI for handling missed calls and basic scheduling.
• Real-time dashboard showing caller information and call history.
• Integration with major PMS platforms like Dentrix and OpenDental.

The trade-off with this approach is flexibility. Because it's a closed system, you are locked into Peerlogic's specific feature set, roadmap, and pricing for both your telephony and your AI capabilities. If Aimee's conversational AI or scheduling logic doesn't perfectly fit your practice's unique workflow, your options for customization are limited to what Peerlogic allows.

The Best-of-Breed Approach: The Arini Advantage

Arini takes a fundamentally different, and for many practices, a more powerful, approach. It focuses exclusively on being the world's best AI receptionist for dentistry and is designed to integrate seamlessly with the phone system you already use or prefer.

What It Is 

Arini is a specialized, cloud-based AI voice agent built from the ground up for dental workflows. It is not a phone system; it's an intelligent layer that sits on top of your existing telephony to handle calls with remarkable human-like intelligence.

Why It Matters 

This model gives your practice complete control. You can choose the phone provider that best fits your budget and feature needs for pure telephony, and then add Arini as a best-in-class AI layer. This separation of concerns allows for greater customization, deeper AI capabilities tailored to dentistry, and the ability to switch phone providers in the future without losing your sophisticated AI investment.

The Arini AI Receptionist Platform is HIPAA compliant and connects directly to your PMS (including Dentrix, OpenDental, Eaglesoft, and Denticon) to book appointments in real-time. Its natural language processing is fine-tuned to understand the nuances of dental scheduling, from hygiene recalls to complex multi-appointment treatment plans.

How to Use It 

Implementation is straightforward. Arini's team handles the integration with your PMS and phone system. You work with them to customize call flows, define your scheduling rules (like block scheduling for specific procedures), and populate a knowledge base for common patient FAQs. The result is an AI that feels like a well-trained, long-time member of your team.

This approach is ideal for practices that prioritize the quality and flexibility of their AI interaction over a single-vendor convenience. Case studies from Arini users demonstrate its direct financial impact, with practices like Unified Dental Care reporting a $100,000+ monthly revenue uplift and a 24% increase in profit.

The Integration Ecosystem: Where Arini Fits In

While Arini doesn't integrate with Peerlogic, its power lies in its open and flexible integration model with other platforms.

The Integration & Workflow Customization Module is the engine that makes this possible. It offers one-click integrations with major PMS systems and works with a variety of dental-friendly phone providers. This module allows for:

• Customizable call flows that adapt to your specific practice protocols.
• Multi-location routing for DSOs and group practices, ensuring calls are directed to the correct office.
• Adaptive learning where the AI refines its responses based on your practice's unique patient interactions.

The workflow is simple: a call comes into your Arini-compatible phone number. That call is instantly routed to the Arini AI. The AI greets the caller, understands their intent (e.g., "I need to book a cleaning," "What's my copay for a crown?"), and then takes action. For scheduling, it checks your live PMS calendar, books the appointment, and sends a real-time notification to your front desk. For FAQs, it provides an instant, accurate answer.

This seamless handoff between your phone system, Arini, and your PMS is the hallmark of a best-of-breed strategy, putting your practice, not a vendor, in control of its technology stack.

Measuring Your Return: A Tale of Two Analytics

Both Peerlogic and Arini offer analytics, but their focus and utility for a practice manager differ.

Peerlogic's call intelligence dashboard is powerful for understanding call patterns and agent (or Aimee) performance from a telephony perspective. You can see who called, when, and what the outcome was.

Arini's Analytics & Notifications Module, however, is laser-focused on the financial and operational health of your practice. It tracks the metrics that matter most to your bottom line:

• Call volume and missed call percentage before and after Arini.
• Number of appointments booked directly by the AI.
• Revenue impact by calculating the production value of those newly booked appointments.

This direct line from a phone call to a booked appointment to a revenue figure is what makes Arini's analytics so valuable. It doesn't just show you that a call was answered; it shows you exactly how much that call was worth to your business. A practice can quickly see the ROI, with many recovering their investment in a matter of weeks by simply capturing calls they were previously missing.

A Decision Framework for Your Practice

So, how do you choose? Here's a simple framework:

Choose Peerlogic if

• You want a single vendor to manage your entire phone and AI experience.
• You are starting from scratch and want a simple, all-in-one communication solution.
• Your primary need is intelligence and a basic AI assistant, and you are comfortable with a one-size-fits-most approach.

Choose Arini if

• You demand the highest quality, most customizable AI receptionist experience on the market.
• You want a solution that's built exclusively for dentistry with deep PMS integrations.
• You are focused on maximizing the conversion of every call into a booked, revenue-generating appointment.
• You already have a phone system you like, or you want the freedom to choose your telephony provider independently.

In essence, if your top priority is having the absolute best AI to answer your calls and schedule appointments, the best-of-breed model championed by Arini is the clear path forward.

Frequently Asked Questions

If I'm already on Peerlogic, can I switch to Arini?

Yes, switching is possible. It would involve migrating your phone service from Peerlogic to an Arini-compatible phone provider (like Weave, Mango, or GoTo) and onboarding Arini as your new AI receptionist. The process typically takes 2-3 weeks and includes porting your existing phone number(s). Your PMS integration would be re-established directly with Arini.

Does Arini's AI sound robotic or unnatural on calls?

Arini's AI voice agent is built with advanced natural language processing specifically for dental conversations, making it sound remarkably human and empathetic. It's designed to understand a patient's intent, not just their words, and can handle complex scheduling requests, interruptions, and follow-up questions in a fluid, natural-sounding dialogue.

How does Arini handle emergency calls or complex patient issues?

Arini is programmed with your practice's specific protocols. For a call flagged as a potential emergency, it can either provide immediate triage information or instantly route the call to a designated human staff member or on-call provider. For complex issues it cannot resolve, it can take a detailed message and send an urgent notification to your team.

Is my patient data safe with Arini? What about HIPAA?

Yes, Arini is fully HIPAA compliant. It uses strong encryption protocols for data transmission and at rest, adheres to a least-privilege access model, and signs a Business Associate Agreement (BAA) with every client. Your patient data is handled with the same rigorous security standards required in healthcare. For more information about HIPAA regulations, visit HHS.gov.

Can Arini manage calls for a multi-location DSO?

Absolutely. Arini's platform is built to support dental groups and DSOs. Its advanced call routing rules can direct an inbound call to the correct location based on the caller's area code, the phone number they dialed, or even their stated location, ensuring every patient reaches the right office."